USA BD Shipping is committed to providing timely and professional customer support for all eCommerce orders, including local deliveries within Bangladesh and imported products from the United States. This Support Policy explains how and when support is provided.

1. Scope of Support

We provide customer support for:

• Order confirmation and order status

• Shipping and delivery inquiries

• Tracking information (when available)

• Product availability and basic product details

• Return, replacement, and refund requests (as per Return Policy)

• Payment and billing-related questions

2. Mandatory Delivery Inspection Support Rule

• Customers must inspect products in front of the delivery person at the time of delivery.

• Support requests for damage, defect, missing, or incorrect items will be accepted only if reported at delivery.

• If the product is accepted without inspection, support for return, replacement, or refund will not be applicable.

3. Support Channels

Customers may contact us through:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

• Contact Form / Messaging Platform: [Insert Link, if applicable]

Please include your order number in all communications.

4. Support Hours

• Business Days: Sunday to Thursday

• Support Hours:  10:00 AM – 6:00 PM (BDT)

• Closed on public holidays

Messages received outside support hours will be addressed on the next business day.

5. Response Time

• Initial response within 24–48 business hours

• Issues involving couriers, customs, or third-party partners may require additional time

• Customers will be informed of progress when applicable

6. Imported Products Support Disclaimer

For imported goods:

• USA BD Shipping provides coordination and communication support only

• Customs clearance decisions and timelines are controlled by authorities

• Import duties, VAT, or regulatory actions are beyond our control and are not eligible for support-based refunds

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information

• Inspecting products at delivery

• Following Seller Policy, Return Policy, and Terms & Conditions

• Responding promptly when additional information is requested

8. Abuse of Support Services

USA BD Shipping reserves the right to limit or refuse support in cases of:

• Abusive, threatening, or inappropriate behavior

• Repeated false claims

• Misuse of return or refund policies

• Fraudulent or chargeback-related activities

9. Policy Updates

This Support Policy may be updated at any time without prior notice. Updates become effective immediately upon publication on our website.