USA BD Shipping follows a strict return policy to ensure transparency and fairness for both customers and sellers. Please read this policy carefully before placing an order.

1. Mandatory Product Inspection at Delivery

• Customers must check and inspect the product in the presence of the delivery person at the time of delivery.

• If the product is found to be damaged, defective, incorrect, or incomplete, the issue must be reported immediately and noted at delivery.

• If the product is accepted without inspection, it will be considered delivered in perfect condition.

• No return, replacement, or refund will be accepted if the product was not checked in front of the delivery person.

This condition applies to all orders, including local and imported products.

2. Eligibility for Returns

Local Bangladesh Orders

Returns are accepted only if:

• The issue is identified during delivery inspection

• The product is unused and in original packaging

• The return is approved by USA BD Shipping support

Imported Products (USA to Bangladesh)

Imported items are non-returnable except when:

• Damage, defect, or incorrect item is confirmed at the time of delivery

• The issue is documented immediately

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Products accepted without inspection at delivery

• Products damaged after delivery due to misuse or negligence

• Clearance or discounted items

• Perishable goods

• Items without original packaging or proof of purchase

4. Return Process

1. Inspect the product in front of the delivery person

2. Report any issue immediately at delivery

3. Contact USA BD Shipping support for approval

4. Follow return instructions provided by our support team

Unauthorized return attempts will not be accepted.

5. Refund Policy

• Refunds are issued only after return approval and inspection

• Approved refunds are processed within 7–14 business days

• Refunds are issued to the original payment method

• Shipping fees, customs duties, VAT, and handling charges are non-refundable

6. Replacement Policy

• Replacement may be offered for approved damaged, defective, or incorrect items

• Replacement availability depends on stock and supplier confirmation

7. Customs & Import Disclaimer

USA BD Shipping is not responsible for:

• Customs clearance delays

• Import duties or government charges

• Regulatory actions affecting imported items

Such issues do not qualify for return or refund.

8. Force Majeure

Returns and refunds are not applicable for delays or losses caused by events beyond reasonable control, including natural disasters, strikes, customs actions, or transportation disruptions.